Refund policy

RETURNS & REFUNDS POLICY

Last updated: 30 July 2026

At Restbest, we offer a voluntary 30-day return period on eligible products. This is in addition to your statutory consumer rights and does not replace or limit them.

STARTING A RETURN

To request a return, contact us at returns@restbestco.com within 30 days of receiving your order.

Please include:

• Your order number

• The email address used to place the order

• The item you would like to return

• Photographs if the product is damaged, faulty or incorrect

A reason for a change-of-mind return is helpful but is not required.

We will provide return instructions and, where appropriate, a return shipping label. Please contact us before sending your item so that we can identify and process your return correctly.

Returns should be sent to:

Restbest Returns

Northmoor Court

2–4 Stocker Road

Bognor Regis

West Sussex

PO21 2AE

United Kingdom

Returns sent without sufficient order information may be delayed.

YOUR UK RIGHT TO CANCEL WITHIN 14 DAYS

If you purchased your order online, you have the right to cancel your order without giving a reason by informing us within 14 days of receiving it.

If your order contains multiple items delivered separately, the 14-day period begins when you receive the final item.

After telling us that you wish to cancel, you must return the goods within a further 14 days.

You may inspect the product in the same way that you would reasonably inspect it in a physical shop. You are responsible for taking reasonable care of it while it is in your possession.

If the product has been handled or used beyond what is reasonably necessary to establish its nature, characteristics and condition, we may make a deduction from the refund to reflect any reduction in its value, where permitted by law.

For a body pillow, sleeping on it, washing it, marking it, soiling it or using it for an extended period may go beyond what is reasonably necessary to inspect it and may reduce its value.

Please return the product in its original packaging where reasonably possible.

OUR ADDITIONAL 30-DAY RETURN POLICY

In addition to your statutory cancellation rights, Restbest allows eligible change-of-mind returns to be requested up to 30 days after delivery.

For returns requested after the statutory 14-day cancellation period, the product must be:

• Unused

• Unwashed

• In the same condition in which it was received

• Free from marks, stains, hair, damage and odours

• Complete with all included components

• Returned in its original packaging

• Accompanied by the order number or other proof of purchase

Products that have been slept on or otherwise used are not eligible for a change-of-mind return under our additional voluntary return policy.

This 30-day policy is a returns period for eligible unused products. It is not a 30-night sleep trial or used-product comfort guarantee.

Your statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods are not affected.

CHANGE-OF-MIND RETURN COSTS

Customers are responsible for the direct cost of returning an item when they have changed their mind.

Where available, we may offer a prepaid return label. The cost of the label will be confirmed before it is issued and deducted from your refund.

You may instead arrange your own return delivery. We strongly recommend using a tracked service and retaining your proof of postage until your refund has been completed.

Restbest is responsible for reasonable return costs where an item is faulty, damaged on arrival, not as described or different from the item ordered.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, faulty, not as described or different from what you ordered, contact returns@restbestco.com as soon as reasonably possible.

Please include your order number and clear photographs showing the problem and the packaging in which the product arrived.

We will assess the issue and provide the remedy required under applicable consumer law. Depending on the circumstances and your legal rights, this may include a replacement, repair, price reduction or refund.

Where we require a faulty, damaged or incorrect item to be returned, Restbest will provide a prepaid return label or reimburse reasonable return costs.

Contacting us promptly helps us investigate delivery damage, but it does not remove or reduce your statutory consumer rights.

SALE AND PROMOTIONAL ITEMS

Sale and promotional items may be returned under the same terms set out in this policy.

Purchasing an item at a reduced or promotional price does not remove your statutory rights.

Gift cards cannot normally be returned or exchanged for cash, except where required by law.

EXCHANGES

We do not currently process direct exchanges.

The fastest way to obtain a different colour or product is to return the original item in accordance with this policy and place a separate order for the replacement.

A replacement order is subject to current availability and pricing.

REFUNDS

We will notify you after we have received and inspected your return.

If your return is approved, your refund will be issued to the original payment method.

For a return made under your statutory cancellation rights, we will refund:

• The price paid for the returned product

• The cost of our least expensive standard delivery option, where a delivery charge was paid

If you selected a more expensive or expedited delivery method, the additional delivery cost will not normally be refunded.

For a change-of-mind return made under our voluntary policy after the statutory cancellation period has ended, the original delivery charge will not normally be refunded unless we agree otherwise or the law requires it.

Where applicable, we may deduct:

• The agreed cost of a prepaid change-of-mind return label

• An amount reflecting any reduction in value caused by handling or use beyond what was reasonably necessary to inspect the product

• Any other deduction permitted by law

We may withhold the refund until we have received the returned goods or you have supplied evidence that they have been sent back, whichever occurs first.

Eligible refunds will be issued without undue delay and within 14 days of receiving the returned goods or acceptable evidence that they have been sent back, whichever occurs first.

Although we issue the refund within this period, your bank, card issuer or payment provider may require additional time to display the funds in your account.

If you have not received your refund after your payment provider’s normal processing period, contact us at returns@restbestco.com.

ORDER CANCELLATIONS BEFORE DISPATCH

To request cancellation before your order has been dispatched, contact returns@restbestco.com as soon as possible.

We cannot guarantee that an order can be stopped once fulfilment has begun. If the order has already been dispatched, you may return it in accordance with this policy.

INTERNATIONAL CUSTOMERS

If you order from outside the United Kingdom, mandatory consumer protections in the country to which we sell or deliver may also apply.

Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded or limited.

For returns, refunds or questions about this policy, contact:

Email: returns@restbestco.com

Return address:

Restbest Returns

Northmoor Court

2–4 Stocker Road

Bognor Regis

West Sussex

PO21 2AE

United Kingdom

OPTIONAL CANCELLATION FORM

You do not have to use this form. You may cancel by sending any clear statement to returns@restbestco.com.

To: Restbest, Northmoor Court, 2–4 Stocker Road, Bognor Regis, West Sussex, PO21 2AE, United Kingdom

Email: returns@restbestco.com

I give notice that I wish to cancel my contract for the purchase of the following goods:

Goods ordered:

Order number:

Date ordered:

Date received:

Customer name:

Customer address:

Customer email:

Date:

Signature, if this form is submitted on paper: