Shipping policy

SHIPPING POLICY

Last updated: 30 July 2026

This Shipping Policy explains where we deliver, the delivery options available and what to do if there is a problem with your order.

DELIVERY AREA

We currently deliver to addresses within the United Kingdom.

Available delivery methods and charges are shown during checkout after you enter your delivery address.

We do not currently offer international delivery through our online store.

UK DELIVERY OPTIONS

Standard Delivery

• £4.99 for orders under £50

• Free for orders of £50 or more

• Estimated delivery time: 3–5 business days

Express Delivery

• £6.99

• Estimated delivery time: 1–2 business days

Business days are Monday to Friday, excluding UK bank holidays.

The delivery option selected during checkout will appear in your order confirmation.

DELIVERY ESTIMATES

Delivery times are estimates rather than guarantees unless we expressly agree otherwise with you.

The estimated delivery period begins once your order has been accepted and is ready for delivery.

Orders placed after our daily processing cut-off, during weekends or on bank holidays may begin processing on the next business day.

During particularly busy periods, severe weather, courier disruption or other circumstances outside our reasonable control, delivery may take longer than expected.

Where we become aware of a significant delay, we will contact you using the details provided with your order.

Unless a different delivery period has been agreed with you, we will deliver your order without undue delay and no later than 30 days after the contract is made, as required by applicable UK consumer law.

ORDER PROCESSING

Orders are subject to successful payment authorisation and stock availability.

After placing an order, you will receive an order confirmation email. This confirms that we have received your order but does not necessarily confirm that it has been dispatched.

We will send a further email when your order has been dispatched. Where tracking is available, this email will include tracking details.

Please check your junk or spam folder if you do not receive an expected email.

DELIVERY ADDRESSES

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please check your delivery information carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible at info@restbestco.com and include your order number.

We will try to update the address where possible, but we cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

We are not responsible for delays caused by incomplete or incorrect address information supplied by the customer. This does not affect your statutory rights where the problem was caused by us or the delivery provider acting on our behalf.

TRACKING YOUR ORDER

Where tracking is available, tracking details will be sent to the email address used at checkout.

Tracking information may take some time to update after the parcel has been collected.

If your tracking has not updated for several business days, contact us at info@restbestco.com with your order number.

MULTIPLE-PARCEL DELIVERIES

Where an order contains more than one item, products may occasionally be dispatched separately.

If this happens, you may receive more than one parcel and more than one tracking notification.

You will not be charged additional delivery fees because an order has been divided into multiple parcels by us.

DELIVERY ATTEMPTS

The delivery provider may leave your parcel in a safe place, deliver it to a neighbour or take it to a local collection point where permitted.

Please follow the instructions shown in your tracking information or delivery notification.

If a parcel is returned to us because delivery was repeatedly unsuccessful, we will contact you to discuss redelivery or cancellation.

Additional delivery charges may apply where a parcel has been returned because an incorrect address was supplied or because the customer did not collect or accept it. Any charge will be explained before redelivery is arranged.

DAMAGED PARCELS

Please inspect your parcel when it arrives.

If the product or packaging appears damaged, contact us as soon as reasonably possible at returns@restbestco.com.

Please include:

• Your order number

• A description of the damage

• Clear photographs of the product

• Clear photographs of the outer packaging and delivery label

We will assess the issue and explain the next steps.

Your statutory rights relating to damaged, faulty, incorrect or misdescribed goods are not affected.

MISSING OR LOST ORDERS

If your order has not arrived by the end of the estimated delivery period, please first check:

• The tracking information

• Whether the courier left a delivery notice

• Any nominated safe place

• Whether a neighbour or building reception accepted the parcel

If you are still unable to locate the order, contact info@restbestco.com with your order number.

We will investigate the delivery with the carrier. If the parcel is confirmed as lost, we will provide an appropriate replacement or refund.

You should not be required to pursue the delivery company independently where the delivery contract was arranged by Restbest.

DELIVERY SHOWN AS DELIVERED

If tracking shows that your parcel has been delivered but you cannot find it, please check:

• Around the delivery address

• Any designated safe place

• With other members of your household

• With neighbours

• With your building reception or concierge, where applicable

If the parcel cannot be located, contact us promptly at info@restbestco.com so that we can investigate.

PRE-ORDERS AND BACKORDERS

We will clearly identify a product as a pre-order or backorder before purchase where applicable.

Any estimated dispatch or delivery date for a pre-order will be shown on the relevant product page or during checkout.

If an order contains both available and pre-order items, the order may be held until all products are available unless we tell you otherwise.

CHANGING OR CANCELLING AN ORDER

To request a change or cancellation before dispatch, contact info@restbestco.com as soon as possible.

We cannot guarantee that an order can be changed or stopped once processing has begun.

If your order has already been dispatched, you may need to receive and return it in accordance with our Returns and Refunds Policy.

FREE DELIVERY PROMOTIONS

Free Standard Delivery currently applies to eligible UK orders with a subtotal of £50 or more.

The qualifying amount is calculated after product discounts and before any delivery charge.

Express Delivery is not included in the free Standard Delivery offer.

We may change or withdraw delivery promotions in the future. The delivery price displayed during checkout at the time you order will apply.

For questions about an order or delivery, contact:

General and delivery enquiries:

info@restbestco.com

Damaged, faulty or incorrect items:

returns@restbestco.com

Please include your order number when contacting us.